Cancellation policy

This policy applies to purchases made using a purchase option offered in our online shop. The only purchase option we currently offer is the pre-order. Our General Terms and Conditions also apply.

1. Pre-orders

With a pre-order, you buy a product that is not yet available, for example a new release that has been announced. Products that can be pre-ordered are marked accordingly. The expected delivery date or delivery period is stated on the product page. A pre-order is a binding purchase contract.

2. Payment

The payment terms that apply to the pre-order (in particular when the purchase price is charged) are shown on the product page and in the checkout before you place your order.

3. Delivery

We ship your pre-order as soon as the product is available to us. If we become aware that the stated delivery date cannot be met, we will inform you by e-mail without undue delay and tell you the new expected delivery date. If the product cannot be supplied at all, we will inform you without undue delay and refund any payments already made without undue delay. Your statutory rights in the event of late delivery remain unaffected.

4. Cancellation and withdrawal

Consumers in Germany and the European Union have the same statutory right of withdrawal for pre-orders as for all other orders. The 14-day withdrawal period does not begin until you, or a third party named by you who is not the carrier, receive the goods. You can, however, already declare your withdrawal before the goods have been shipped – for example by e-mail to mail@uprail.de or using our online withdrawal function. If you withdraw before shipment, we will refund all payments received from you without undue delay. Details can be found in our Withdrawal Policy.

For orders delivered to Switzerland, our voluntary return policy applies (see our Withdrawal Policy, section 3).

5. Contact

If you have any questions about your pre-order, please contact us at mail@uprail.de or by telephone at +49 (0)221 500057-20.